Frequently Asked Questions

Setup takes about 5 minutes. You provide basic property details (address, rent, beds/baths), your screening criteria (income requirements, pets, etc.), and available showing times. Patty gets a dedicated phone number and is ready to handle inquiries immediately.

No. Patty works entirely through text messaging. Prospects text her directly, and you get updates via SMS and email. You'll also have access to a simple web dashboard to see all conversations and scheduled showings.

Yes! We offer a money-back guarantee. If Patty doesn't save you at least 10 hours AND help you fill your vacancy faster than usual, we'll refund your full payment within 30 days.

Each vacancy gets its own Chatty Patty setup with a unique phone number. This ensures prospects for different properties don't get confused, and Patty can provide accurate, property-specific information for each listing.

Patty uses advanced AI trained specifically for rental conversations. She understands context, maintains natural flow, and adapts her responses based on the prospect's questions and your property details. Most people can't tell they're talking to an AI assistant.

Patty is trained on common rental questions, but if she encounters something beyond her knowledge, she'll politely tell the prospect she'll get back to them and immediately notify you via text and email. You can then respond directly or update Patty's knowledge base.

Patty responds in under 30 seconds, 24/7/365. This means you never lose prospects because you were sleeping, in a meeting, or couldn't get to your phone. Speed is crucial in today's competitive rental market.

Currently, Patty handles text messages only. This is actually preferred by most prospects today—texting is faster, more convenient, and allows them to reference previous conversations easily.

Yes! During setup, you define your screening criteria—minimum income, credit requirements, pet policies, move-in timeline, etc. Patty will ask these questions naturally during conversation to pre-qualify prospects according to your standards.

You can update Patty's criteria anytime through your dashboard. Changes take effect immediately, so new conversations will reflect your updated requirements while preserving existing scheduled showings.

Absolutely. You set your available showing times during setup (e.g., "Weekdays 5-7pm, Saturdays 10am-4pm"). Patty only books qualified prospects during these times and automatically sends you confirmation details.

Currently, Patty operates independently with her own dashboard and notification system. Integration with popular property management platforms is on our roadmap for 2025. For now, Patty complements your existing tools perfectly.

Yes! Just add Patty's dedicated phone number to your existing listings. You don't need to change platforms or create new posts. Patty works with prospects regardless of where they found your listing.

You can continue handling existing conversations yourself, or introduce prospects to Patty for scheduling and follow-up. Most landlords start fresh with new listings and gradually transition existing prospects as needed.

Yes. Patty is programmed with Massachusetts rental regulations and fair housing laws. She automatically accepts Section 8 inquiries, doesn't ask prohibited questions, and treats all prospects equally regardless of protected characteristics.

Patty strictly follows fair housing guidelines. She focuses only on legitimate rental criteria (income, credit, rental history) and never asks about or considers race, religion, family status, disability, or other protected characteristics.

You do. All conversations between Patty and prospects belong to you. We store them securely for your access through the dashboard, but we don't use your data for any other purposes. See our Privacy Policy for complete details.

Our system has 99.9% uptime with automatic failover systems. If there's ever an issue, you're notified immediately and calls/texts are temporarily forwarded to your phone so you don't lose prospects. We also provide immediate status updates.

In our testing, most prospects don't realize Patty is AI. She introduces herself naturally ("Hi! I'm Patty, the assistant for this property") without emphasizing the AI aspect. Her responses are conversational and context-aware.

Patty works with all major US carriers (Verizon, AT&T, T-Mobile, etc.). Prospects can text from any phone, smartphone or basic cell phone. The system uses standard SMS technology for maximum compatibility.

Per listing. Each time you have a vacancy and need Patty's help, it's $199. If you have the same property become vacant again later, that's a new listing requiring a new setup. Multiple concurrent vacancies each get their own Patty.

No. The $199 is a one-time payment that covers everything—setup, dedicated phone number, unlimited conversations, dashboard access, and support until you find a tenant. No monthly fees, no per-text charges, no surprises.

We accept all major credit cards, debit cards, and ACH bank transfers through our secure payment processor. Payment is processed immediately, and Patty is typically ready within 30 minutes.

Currently, each listing is priced individually at $199. However, we're developing volume pricing for property managers with multiple simultaneous vacancies. Contact us if you regularly have 5+ vacancies per month.

We provide email support within 24 hours, live chat during business hours (9am-6pm EST), and emergency phone support for technical issues. Our team includes experienced property managers who understand rental challenges.

Setup is designed to be simple, but we're here to help! We can walk you through the process via phone or video call, help optimize your screening questions, and ensure Patty represents your property perfectly.

Absolutely. We offer optional training calls to help you maximize Patty's effectiveness, optimize your screening criteria, and integrate her workflow with your existing property management process.